Customer Involvement Process

Enhancement Requests (ER) FAQ

Customer Involvement Process (CIP) Voting now Open
The Customer Involvement Process (CIP) is a joint program between the PLM World and Siemens PLM Software where our PLM World members have the opportunity to vote for the number one enhancement in each of (9) product areas to vote on: NX Design, Drafting & PMI, NX Routing, Simulation, NX Nastran, Manufacturing, Programming Tools, Teamcenter (Unified Architecture) and Teamcenter Enterprise. For the 15th year Siemens PLM Development teams have committed one person-year of effort to implement the favored enhancement projects in each product area. Your opportunity to vote is now thru voting is 8 April 2011.
(Note: You will need your Siemens PLM Sold-To, Multiple people from your company can vote.)

Vote now at http://www.plm.automation.siemens.com/CIP

What is the Customer Involvement Process (CIP)
The CIP provides a mechanism for PLM World® members to participate in shaping the future direction of Siemens PLM Software products that are represented by PLM World® Inc. Submitting Enhancement Requests (ER) is the current method for delivering the requirements from the members of PLM World® (the users) to Siemens for making improvements to the product. Siemens PLM Software is committed to start the implementation of the ER that received the highest number of votes in each of the following categories:

• NX Design (includes assembly and part modeling).
• I-deas NX Series Design (includes assembly and part modeling).
• Drafting and dimensional management (includes both I-deas NX Series and NX).
• Simulation
• NX CAM
• Knowledge Driven Automation (KF and Programming Tools)
• Teamcenter EngineeringTeamcenter Enterprise

Who can submit ERs?
Any customer of Siemens PLM Software product may submit ERs.

How to submit ERs?
There are currently three methods for submitting ERs:

1. Submit an ER through the Global Technical Access Center (GTAC) by calling 1-800-955-0000. Any Siemens PLM Software customer may submit ERs using this method. A valid Sold-To-ID or customer id is required.
2. Submit an ER through the Global Technical Access Center (GTAC) via the web. Any Siemens PLM Software customer may submit ERs using this method. A Webkey is required for accessing GTAC via the Web. To get a Webkey, users should contact GTAC (1-800-955-0000) or go to: http://plmapps.plms-eds.com/webkey
3. Submit and ER by completing the ER form. A PLM World® member id is required.

How are the ERs from GTAC and PLM World® combined?
ERs that are submitted through GTAC are assigned an ER number and are entered into the PLM Solution database. If a PLM World® member also enters the same ER through the PLM World® website, he/she is asked to provide the ER number assigned by GTAC.

When an ER is submitted through the PLM World® website, the member is asked to enter an ER number if the ER has also been submitted through GTAC. If no ER number is entered, the Technical Leader of the specific area will submit the ER to GTAC on behalf of the PLM World® citizen. GTAC will then assign an ER number to that ER and the submitting member will be notified of the ER number.

How do the Technical Leaders enter the ER text into the GTAC system?
By the end of the year, each Technical Leader will enter into the GTAC database the ERs submitted through the PLM World® Website using PLM World® Sold-To-ID.

How are the ERs selected for implementation?
Towards the end of the year, Siemens PLM Software will provide the PLM Leaders with a list of ERs from the GTAC database that are aligned with Siemens PLM Software Solution strategic direction. The list will include the ERs submitted by PLM World® members through the PLM World® website. PLM World Technical Leaders and Siemens product/development manager will discuss the ERs and select 25 ERs to be placed on the ballot.

The Voting Process

PLM World® members will vote on the ERs through the PLM World® website. Special instructions will be provided when the ballots are ready for publication. Siemens PLM Software will tabulate the results and provide a response at the next PLM World® conference. All Siemens PLM Software customers are eligible to vote. Voting on the ballots will be done during a few months prior to the PLM World® Conference.

Can I vote more than once?
No. Each PLM World® citizen has one vote.

How many votes a citizen’s company gets?
If more than 25 PLM World® members come from a given company, only the first 25 votes from that company will be counted.

Where can I review the results of last year’s ER voting?
You can review past results of voting at the following links:

Statistics from 2002 – 2009